Caresse Jackman
Consumer Investigative Reporter
Caresse is based in Washington, D.C. with Gray Television’s InvestigateTV as a national consumer investigative reporter. Prior to InvestigateTV, she was a Consumer Investigative Reporter at WSMV-TV in Nashville, TN. She has prior reporting experience at WWL-TV in New Orleans, WJRT in Flint, MI and WCBI in Columbus, MS. Caresse’s work has contributed to her stations winning multiple Emmy and Edward R. Murrow awards. She started her career behind the scenes as a producer at WJTV in Jackson, MS. Caresse is a graduate of the University of Georgia and is a member of the National Association of Black Journalists, Investigative Reporter and Editors, the Ida B. Wells Society for Investigative Reporting, and Alpha Kappa Alpha Sorority, Inc.
Dog gone? Online pet scams can look like legit breeders or rescues, but some are fake listings designed to take your money, then disappear. Consumer Investigator Caresse Jackman shows how one man spotted the red flags, and shares ways to avoid getting scammed.
Childcare is expensive — and some parents are paying close to their housing payments for daycare. Consumer Investigator Caresse Jackman looks at a new survey that shows where costs are highest and what families can do when the bill feels overwhelming.
A major New Year’s resolution is weight loss and many people plan to use GLP-1 meds to help. But scammers are eager to steal your money and personal info in the process. Consumer Investigator Caresse Jackman shares tips to avoid these weight loss schemes.
After the holidays, a lot of us end up making at least one return — and that process can get complicated fast. Consumer Investigator Caresse Jackman shares how to avoid return headaches and protect your money.
Could a 50-year mortgage make homeownership more affordable? Consumer Investigator Caresse Jackman talks to experts to weigh the pros and cons as new data ranks the best markets for buyers.
Holiday trips are getting pricier and many families are feeling it. Consumer Investigator Caresse Jackman shares what a new survey reveals about winter travel costs and how to save.
New research finds that some toys powered by artificial intelligence directed children to dangerous household items and generated explicit content.
Holiday deals are everywhere and so are scammers hoping you won’t notice. Consumer Investigator Caresse Jackman shares how to spot fake sites before your money disappears.
Can you trust an AI “therapist?” Consumer Investigator Caresse Jackman talks with PIRG about what happened when one of their researchers put AI to the test.
Ring, ring: A new report shows thousands of phone companies still lag behind on robocall protections. Consumer Investigator Caresse Jackman digs into why these unwanted calls keep coming and what’s being done to stop them.
Looking for holiday deals without breaking the bank? Consumer Investigator Caresse Jackman shares how thrifting smart can save you big.
AI is making scams look and sound more real than ever. Consumer Investigator Caresse Jackman talks to security experts about how to spot the fakes before they fool you.
183 million shoppers will hit stores and the web this holiday weekend. Consumer Investigator Caresse Jackman talked to WalletHub about ways to avoid getting scammed during the buying frenzy
A new report from WalletHub shows many Americans are feeling increasingly uneasy about the economy, from job stability to everyday expenses.
Medicare open enrollment is happening now. Consumer Investigator Caresse Jackman shares tips from AARP to make sure you get the best policy for your needs.
LendingTree said 29% of consumers suspect they’ve been victims of card skimming. Consumer Investigator Caresse Jackman speaks to them about how to protect yourself.
Disagreements about money can put a serious strain on relationships – sometimes even ending them. Consumer Investigator Caresse Jackman talks to WalletHub about their recent study on love and money.
Reports of scams tied to online gambling and gaming are climbing, according to the BBB. Consumer Investigator Caresse Jackman shares the warning and tips on how to play safely.
“People are having to choose between the prescription drugs that they need and… food or their rent.” Consumer Investigator Caresse Jackman talks to AARP about why costs have skyrocketed and possible solutions.
A new report reveals many communities face “mortgage deserts,” – places where few homes are purchased with a mortgage, making it harder for families to build wealth. Consumer Investigator Caresse Jackman shows why they exist and who is most affected.
A recent Amazon Web Services (AWS) outage disrupted popular apps and sites – including Snapchat, Reddit, and some banking services – before service steadied.
The team that produced medical guidelines for physicians caring for patients with chronic illness was part of federal downsizing earlier this year.
It's a growing form of fraud in higher education: criminals creating fake student enrollments using stolen or made-up identities to illegally claim financial aid. Consumer Investigator Caresse Jackman spoke with the U.S. Department of Education to learn how this scheme works and how you can help stop it.
That unknown caller might not be who you think it is. Consumer Investigator Caresse Jackman explains how AI is helping scammers clone voices and trick more victims.
Debt collector calls can be very stressful, overwhelming and even intimidating. InvestigateTV examines what rights consumers have to fight potential scammers.
The FTC is cracking down on misleading claims about AI products. Consumer Investigator Caresse Jackman explains why a recent case matters for both consumers and businesses.
Affordable internet is a must for many seniors, but last year, a federal program that provided a discount for millions came to an end.
Market swings can be nerve-wracking, but experts say the dips may actually be opportunities. Consumer Investigator Caresse Jackman explains how to keep calm and invest smart.
ChatGPT – the chatbot created by OpenAI – has quickly become a part of daily life for millions of people. But using it could put your information at risk. Consumer Investigator Caresse Jackman shares how to use ChatGPT safely.
Cybersecurity threats are on the rise – and from schools to hospitals to your own home computer, connecting safely has never been more important. Consumer Investigator Caresse Jackman talks about why expanding access must include protecting your data.
Airline delays and cancellations can turn a dream vacation into a frustrating ordeal. Consumer Investigator Caresse Jackman shows how one couple fought for a refund and what every traveler should know.
Patients often don’t realize that the same procedure at different locations (even with the same insurance) can have very different out-of-pocket costs.
Don’t let panic push you into claiming social security too soon. Consumer Investigator Caresse Jackman talks to The Motley Fool about why waiting could mean bigger checks and more security down the road.
Advocates say the herbicide is showing up in food and people’s bodies while raising cancer risks
Nearly 3 million Americans live sicker, shorter lives in the hundreds of rural counties where doctor shortages are the worst and poor internet connections mean little or no access to telehealth services.
Cybersecurity isn’t just for businesses – experts say every consumer should take action to protect their information
Home insurance premiums are soaring, leaving some families struggling to stay in their homes. Consumer Investigator Caresse Jackman sits down with experts about why rates are spiking – and what you can do to ease the burden.
Technological gaps handicap rural hospitals as billions in federal funding to modernize infrastructure lags. Reliance on dated systems is eroding care.
A reduction in federal staffing has affected agencies that handle consumer complaints, including those filed by student loan borrowers. Consumer Investigator Caresse Jackman looks at what happened when a worker tasked with helping borrowers was taken off the job, and what it means for those still waiting for answers.
Data breach notices often leave out critical details about why attacks happen. Consumer Investigator Caresse Jackman speaks with the ITRC about what’s missing and why it matters to both consumers and businesses.
Interest rates set by the federal reserve ripple through your mortgage, credit cards, and savings. Consumer Investigator Caresse Jackman talks to Bankrate to break down what the Fed’s moves really mean for your wallet.
Not every debt collection call is what it seems. Consumer Investigator Caresse Jackman shares the do’s and don’ts that can help you spot scams and protect your rights.
Robocalls and robotexts seem to buzz our phones every day… and a recent consumer advocacy group’s report criticized some phone companies’ efforts to stop them. Consumer Investigator Caresse Jackman shows how one carrier says it’s fighting back.
Digital banks are surging – often advertising higher yields and fewer fees. So, how do you pick the right one for your money? Consumer Investigator Caresse Jackman talks with The Motley Fool about what to look for before you move your cash.
A new report from PIRG shows injuries from recalled products hit an eight-year high last year. Consumer Investigator Caresse Jackman talks to them about how to shop smarter and avoid hazardous products.
Phony text messages are on the rise – from fake job offers to bogus toll alerts. Consumer Investigator Caresse Jackman talks to the BBB about the latest text scams and how to spot them before it’s too late.
Scammers are breathing new life into old stolen data. Consumer Investigator Caresse Jackman explains how criminals are using AI to repackage past breaches and what you can do to stay protected.
The independence of the federal agency to oversee consumer products and to create safety regulations now is at risk.
Many Americans are feeling the strain of rising auto loan payments, with some paying as much as a month's rent for their cars. Consumer Investigator Caresse Jackman speaks with LendingTree about tips to avoid high car payments.
If you’re contacted by a debt collector, federal law gives you the right to verify what you owe before making a payment. Consumer Investigator Caresse Jackman talks with an expert who says many people are facing mounting pressure—and offers advice on what to do.
